Let’s be honest - when people hear “AI in HR,” their first reaction usually falls into one of two camps:

“That sounds impersonal — HR is about people” and “Is this going to replace me?”

As someone who’s worked in HR for nearly 30 years and who still deeply believes in the human side of our work, I get it.

But here’s the truth: AI isn’t replacing good HR. It’s making it faster, more consistent, and more accessible so we can focus on the real, complex, human matters that we as employers and advisors are dealing with - our people need us more than ever, so freeing up as much of our time to be with them and there for them, surely that's got to be worth it?

What AI Does Best (and Why I Use It)

AI is great at:

• Hosting large amounts of HR knowledge

• Recalling policies, procedures, and legal frameworks instantly

• Handling common, repeatable queries consistently

• Suggesting templates, next steps, and guidance — in seconds

It’s like having a digital HR assistant who never sleeps, never needs a coffee break, and always has the handbook open at the right page.

That’s why I partnered with Keane Assist — an AI-powered HR support tool we’ve integrated into our services. Because it’s not just about tech — it’s about solving real problems for real people, fast.

What AI Doesn’t Do (and Never Will)

It doesn't:

• Replace human judgement

• Understand nuance the way a seasoned HR professional does

• Make final decisions for you

• Navigate politics, emotions, or leadership dynamics

That’s where I (or your trusted HR advisor) still come in.

When things get complicated, sensitive, or legally risky, you need a human to interpret, adapt, and guide.

Why This Combo Is So Powerful

Let’s say you’re:

• Dealing with a misconduct case at 7am

• Trying to onboard someone new while writing up a redundancy letter

• Confused about how to handle a pregnant employee’s time off

You don’t need to wait until someone can fit you in for a call. You need a starting point right now, a template, a checklist, or a clear answer on what the law says.

That’s what Keane Assist gives you. Fast, reliable, 24/7 HR support, powered by AI, built by HR professionals.

And when it flags something that needs escalation? That’s where we step in and take over.

My Take? AI Doesn’t Replace HR — It Protects It

The more time we spend chasing letters, digging through handbooks, or Googling laws — the less time we have for real strategy, culture, leadership, and growth.

AI doesn’t diminish our value. It frees us up to focus on what we do best.

Want to See It in Action?

If you’re curious, we offer a 14-day free trial of Keane Assist — no credit card needed, no commitment. You can ask real questions and get real answers instantly - Start your free trial here

👋 I'm Pam, founder of PM Business Support Services. I help first-line managers build confidence through:

• Software that simplifies people processes, keeps records compliant, and gives managers the tools to act without second-guessing

• Standards that reflect the Company values and give managers clear, consistent guidance — no more wondering “what’s the right thing to do?”

• Skills training & on-demand HR advice that solve real-world people problems — so managers feel supported, not stuck

Everything your managers need to thrive.

Let’s chat: [email protected]
HR That Delivers Results